Owner FAQ

We recommend PMS every 10,000 km or 6 months, whichever comes first. Your exact schedule is listed in the owner’s manual and service booklet.

To keep full warranty coverage, scheduled maintenance should be performed at an authorized FAW-VW service center using genuine parts.

Please bring your vehicle registration (OR/CR), service booklet and the key. Arrive 10 minutes early so our service advisor can check your vehicle in.

Yes. Every electrified model can charge from a standard outlet, and our dealers can arrange a home wall-box installation for faster charging.

We accept cash, bank financing through partner banks and in-house financing programs. Use the financing calculator to estimate your monthly amortization.

Your dealer handles LTO registration as part of the purchase. Plates and registration documents are usually released within the period set by the LTO.

Yes. New vehicles include 24/7 roadside assistance during the warranty period. The hotline is printed in your owner’s welcome kit.

Yes. Any brand is accepted, subject to inspection. Bring your car to any showroom for a free appraisal.